Customer Service affects all of us in the library! Are you interested in meeting with other ARC staff members to discuss common concerns? Do you have a specific customer service topic that you would like to discuss? Are you just wondering what this new interest group is all about?
Please join us for the organizational meeting on December 3rd and welcome to the new ARC Customer Service Interest Group!
Debbie Bockus Access Services Librarian George C. Gordon Library WPI
I hope that you are all having a very pleasant holiday season! May you all enjoy a very happy and prosperous New Year 2005!
When you return next week, I would like to invite you to join me at the Gordon Library at WPI on Wednesday January 5th, from 3:00pm-5pm, where I will show you the ARC Blog, and I will be available to talk about blogs in general.
This will be an informal session, where we will look at the ARC Blog, how you get on it, what you can add to it, and explore the different blog options that are out there.
Debbie Bockus will be our gracious hostess who will provide us the space. (To paraphrase what sports journalists usually tell us, "in a room to be named later"!)
When you come in to the library, you will be guided to the right place!
Blogs are a misunderstood, underutilized communication tool that can keep people with common interests in touch! (In this case, ARC members, committees and special interest groups.) They are not just running journals. They are a good way to put up a web page with information quickly without knowing any computer programming/coding. (And where information can be passed along and updated rapidly.)
If you are interested in attending, let me know, my contact information is at the bottom of this e-mail.
Hope to see you then! (Okay, I'll say it: see you next year!)
Demetri Kyriakis Library Technology Consultant Central Massachusetts Regional Library System 8 Flagg Road Shrewsbury, MA USA 01545-4665 voice: 508 757-4110 x 307 fax: 508 757-4370 E-mail: dkyriakis@cmrls.org
This is just a test of the blog system prior to our meeting on Wednesday. Thanks to Demetri for sending such clear instructions. I followed them to get to this point. - Larry Spongberg, Assumption College
Dear Colleagues: All IG representatives are invited to the ARC Steering Committee Meeting that will be held at Miller Hall, Fitchburg State College, on Wednesday, 1/12/05, 9 a.m.
A presentation by Ronna Archibold of TDNet will follow.
For directions see: http://www.fsc.edu/community/aboutus/directions/
ARC - Information Literacy SIG - March Meeting @ WPI Friday March 11, 2005 2:30-4:30pm
Worcester Polytechnic Institute invites you to the next meeting at the Gordon Library. During Spring Break parking will not be a problem, the Gordon Library lot is on Boynton St, and although there are marked visitor spots, any parking space is fair game.
Directions: http://www.wpi.edu/About/Visitors/directions.html Please R.S.V.P. to Christine Drew cdrew@wpi.edu if you plan to attend by March 4th.
2:30pm Light refreshments
2:40 Assessment Ideas & Successes Rachel Zyirek - Babson College
3:00-4 Online Tutorials Christine Drew - Worecter Polytechnic Institute Kari Mofford - Wentworth Institute of Technology Heidi McCann - Mt Wachusett Community College
4 Q & A and other hot topics
Planning for next meeting
--- Christine Drew Instruction Coordinator, Gordon Library Worcester Polytechnic Institute cdrew@wpi.edu (508)831-6163 http://www.wpi.edu/Academics/Library
As time goes on, I believe that each interest group should develop its own blog. If that happens, members of each group could read news of other groups, but they would not have to scroll through blogs of groups that they might not want to see at that particular time. - Larry Spongberg, Assumption
ARC - Information Literacy SIG - March Meeting - Friday March 11, 2005 2:30-4:30pm
Location: Worcester Polytechnic Institute - Gordon Library - Anderson Lab A
Overview of Presentations and Minutes
Rachel Zyirek - Babson College Assessment Ideas & Successes
Presentation: http://users.wpi.edu/~cdrew/ARC/RZassessmentWPIhandout.pdf | bibliography http://users.wpi.edu/~cdrew/ARC/RZbiblio.doc. Rachel discussed approaches to assessment of library instruction at Babson College over the past 6 years. Moving from a simple in-class paper survey to a more direct assessment method involving observational interviews of rhetoric students performing research tasks.
Success came after many years of perseverance and relationship development with faculty, staff and students. Librarians are now leaders on campus with endeavors that are being incorporated into campuswide assessment efforts.
Online Tutorials
Kari Mofford - Wentworth Institute of Technology Kari shared her experiences with RoboDemo, now Captivate, used for creating online tutorials for Wentworth. See the Freshman Orientation Tutorial at http://www.wit.edu/library/Orientation/orienationdocs.html.
Her goal was to create a component for the first year students to do during their first month as a foundation for English classes.
She also used Dreamweaver to create roll over library maps: see http://www.wit.edu/library/Orientation/basiclibraryinfo_b.htm
In creating her Finding books segment, 7-8 minutes long at http://www.wit.edu/library/Orientation/rdflorequest.htm, Kari mentioned that she felt it was too long and suggested breaking up tutorials into smaller segments to accommodate short attentions spans of our students.
Tutorials were assessed via an online quiz, which only 66% passed. Ideas for future include getting together faculty for an “information literacy” group, and focus on creating orientations with a “major/department” focus.
Heidi McCann - Mt Wachusett Community College
Presentation handout: www.mwcc.edu/library/new/tutorials.html Heidi used RoboDemo/Captivate (Macromedia) version 5.0 to create tutorials for the MWCC community. This is a new area for her, but she’s exploring the idea of using these tutorials for Distance education, and not as a replacement for library instruction but to reinforce. Faculty have expressed interest in collaborating, but the software is new to MWCC and there’s no academic technology support, so Heidi sometimes fills this role!
Christine Drew - Worcester Polytechnic Institute See presentation handout: http://users.wpi.edu/~cdrew/ARC/ARCSIG2005_tutorials.pdf I shared information about WPI's adaptation of the Searchpath online tutorial and development of Camtasia clips of databases while at Babson College.
Q & A and other hot topics:
Appointing an ARC delegate No one at the meeting was interesting in being a delegate and we made a suggestion that we could provide minutes/overview of meetings to the ARC steering committee.
Planning for next meeting Alice Baron at Anna Maria College offered to host the next ARC IL SIG meeting, possibly in May or June, date forthcoming so stay tuned!
Topics suggested: targeting graduate students; making research process interesting.
We informally decided that we would try to have each participant at the next ARC IL SIG meeting bring a one page handout to discuss how their institution provides information literacy/library instruction to graduate students and/or ideas or resources that may help address this issue.
Attendees: Laura Robinson; Robert Foley; Linda LeBlanc; Carolyn Noah; Alice Baron; Joan Platt; Dale LaBonte; Sara Marks; Fyiane NsiloSwai; Pam McKay; Larry Spongberg and presenters.
--- Christine Drew Instruction Coordinator, Gordon Library Worcester Polytechnic Institute cdrew@wpi.edu (508)831-6163 http://www.wpi.edu/+Library
16 Comments:
Please join us for the first meeting of the ARC Customer Service Interest Group!
When: December 3, 2004
2:00 - 4:00 pm
Where: WPI's Gordon Library
3rd Floor, Seminar/Study Room
RSVP: Debbie Bockus
dbockus@wpi.edu
508-831-5230
Customer Service affects all of us in the library! Are you interested in meeting with other ARC staff members to discuss common concerns? Do you have a specific customer service topic that you would like to discuss? Are you just wondering what this new interest group is all about?
Please join us for the organizational meeting on December 3rd and welcome to the new ARC Customer Service Interest Group!
Debbie Bockus
Access Services Librarian
George C. Gordon Library
WPI
By
Deb B, at 12:30 PM
Greetings!
I hope that you are all having a very pleasant holiday season!
May you all enjoy a very happy and prosperous New Year 2005!
When you return next week, I would like to invite you to join me at the Gordon Library at WPI on Wednesday January 5th, from 3:00pm-5pm, where I will show you the ARC Blog, and I will be available to talk about blogs in general.
This will be an informal session, where we will look at the ARC Blog, how you get on it, what you can add to it, and explore the different blog options that are out there.
Debbie Bockus will be our gracious hostess who will provide us the space.
(To paraphrase what sports journalists usually tell us, "in a room to be named later"!)
When you come in to the library, you will be guided to the right place!
Blogs are a misunderstood, underutilized communication tool that can keep people with common interests in touch!
(In this case, ARC members, committees and special interest groups.) They are not just running journals. They are a good way to put up a web page with information quickly without knowing any computer programming/coding.
(And where information can be passed along and updated rapidly.)
If you are interested in attending, let me know, my contact information is at the bottom of this e-mail.
Hope to see you then! (Okay, I'll say it: see you next year!)
Demetri Kyriakis
Library Technology Consultant
Central Massachusetts Regional Library System
8 Flagg Road
Shrewsbury, MA USA 01545-4665
voice: 508 757-4110 x 307
fax: 508 757-4370
E-mail: dkyriakis@cmrls.org
By
ARC Committees, at 10:26 AM
I'm looking forward to lots of great postings as the ARC Interest Group grow! Happy New Year to all...
Carolyn Noah
By
Carolyn Noah, at 10:09 AM
This is just a test of the blog system prior to our meeting on Wednesday.
Thanks to Demetri for sending such clear instructions. I followed them to get to this point.
- Larry Spongberg, Assumption College
By
ARC Committees, at 11:01 AM
Dear Colleagues:
All IG representatives are invited to the ARC Steering Committee Meeting that will be held at Miller Hall, Fitchburg State College, on Wednesday, 1/12/05, 9 a.m.
A presentation by Ronna Archibold of TDNet will follow.
For directions see: http://www.fsc.edu/community/aboutus/directions/
Carolyn Noah
By
Carolyn Noah, at 5:52 AM
Welcome ARC Bloggers!!!
By
ARC Committees, at 12:07 PM
ARC - Information Literacy SIG - March Meeting @ WPI
Friday March 11, 2005 2:30-4:30pm
Worcester Polytechnic Institute invites you to the next meeting at the Gordon Library. During Spring Break parking will not be a problem, the Gordon Library lot is on Boynton St, and although there are marked visitor spots, any parking space is fair game.
Directions: http://www.wpi.edu/About/Visitors/directions.html
Please R.S.V.P. to Christine Drew cdrew@wpi.edu if you plan to attend by March 4th.
2:30pm Light refreshments
2:40 Assessment Ideas & Successes
Rachel Zyirek - Babson College
3:00-4 Online Tutorials
Christine Drew - Worecter Polytechnic Institute
Kari Mofford - Wentworth Institute of Technology
Heidi McCann - Mt Wachusett Community College
4 Q & A and other hot topics
Planning for next meeting
---
Christine Drew
Instruction Coordinator, Gordon Library
Worcester Polytechnic Institute
cdrew@wpi.edu (508)831-6163
http://www.wpi.edu/Academics/Library
By
Christine Drew, at 12:14 PM
Thanks to Demetri's expertise, I am beginning to gain experience with blogging. - Larry Spongberg, Assumption
By
ARC Committees, at 12:41 PM
This comment has been removed by a blog administrator.
By
ARC Committees, at 12:43 PM
This is my first blog entry.
BG
By
ARC Committees, at 12:45 PM
This comment has been removed by a blog administrator.
By
Christine Drew, at 12:53 PM
This comment has been removed by a blog administrator.
By
ARC Committees, at 12:58 PM
Why Use Blogs? Check out Darlene Fichter's article... Why and How to Use Blogs to Promote Your Library's Services
By
ARC Committees, at 1:03 PM
As time goes on, I believe that each interest group should develop its own blog. If that happens, members of each group could read news of other groups, but they would not have to scroll through blogs of groups that they might not want to see at that particular time.
- Larry Spongberg, Assumption
By
ARC Committees, at 1:08 PM
ARC - Information Literacy SIG - March Meeting - Friday March 11, 2005 2:30-4:30pm
Location: Worcester Polytechnic Institute - Gordon Library - Anderson Lab A
Overview of Presentations and Minutes
Rachel Zyirek - Babson College
Assessment Ideas & Successes
Presentation: http://users.wpi.edu/~cdrew/ARC/RZassessmentWPIhandout.pdf | bibliography http://users.wpi.edu/~cdrew/ARC/RZbiblio.doc.
Rachel discussed approaches to assessment of library instruction at Babson College over the past 6 years. Moving from a simple in-class paper survey to a more direct assessment method involving observational interviews of rhetoric students performing research tasks.
Success came after many years of perseverance and relationship development with faculty, staff and students. Librarians are now leaders on campus with endeavors that are being incorporated into campuswide assessment efforts.
Online Tutorials
Kari Mofford - Wentworth Institute of Technology
Kari shared her experiences with RoboDemo, now Captivate, used for creating online tutorials for Wentworth. See the Freshman Orientation Tutorial at http://www.wit.edu/library/Orientation/orienationdocs.html.
Her goal was to create a component for the first year students to do during their first month as a foundation for English classes.
She also used Dreamweaver to create roll over library maps: see http://www.wit.edu/library/Orientation/basiclibraryinfo_b.htm
In creating her Finding books segment, 7-8 minutes long at http://www.wit.edu/library/Orientation/rdflorequest.htm, Kari mentioned that she felt it was too long and suggested breaking up tutorials into smaller segments to accommodate short attentions spans of our students.
Tutorials were assessed via an online quiz, which only 66% passed.
Ideas for future include getting together faculty for an “information literacy” group, and focus on creating orientations with a “major/department” focus.
Heidi McCann - Mt Wachusett Community College
Presentation handout: www.mwcc.edu/library/new/tutorials.html
Heidi used RoboDemo/Captivate (Macromedia) version 5.0 to create tutorials for the MWCC community. This is a new area for her, but she’s exploring the idea of using these tutorials for Distance education, and not as a replacement for library instruction but to reinforce. Faculty have expressed interest in collaborating, but the software is new to MWCC and there’s no academic technology support, so Heidi sometimes fills this role!
Christine Drew - Worcester Polytechnic Institute
See presentation handout: http://users.wpi.edu/~cdrew/ARC/ARCSIG2005_tutorials.pdf
I shared information about WPI's adaptation of the Searchpath online tutorial and development of Camtasia clips of
databases while at Babson College.
Q & A and other hot topics:
Appointing an ARC delegate
No one at the meeting was interesting in being a delegate and we made a suggestion that we could provide minutes/overview of meetings to the ARC steering committee.
Planning for next meeting
Alice Baron at Anna Maria College offered to host the next ARC IL SIG meeting, possibly in May or June, date forthcoming so stay tuned!
Topics suggested: targeting graduate students; making research process interesting.
We informally decided that we would try to have each participant at the next ARC IL SIG meeting bring a one page handout to discuss how their institution provides information literacy/library instruction to graduate students and/or ideas or resources that may help address this issue.
Attendees: Laura Robinson; Robert Foley; Linda LeBlanc; Carolyn Noah; Alice Baron; Joan Platt; Dale LaBonte; Sara Marks; Fyiane NsiloSwai; Pam McKay; Larry Spongberg and presenters.
---
Christine Drew
Instruction Coordinator, Gordon Library
Worcester Polytechnic Institute
cdrew@wpi.edu (508)831-6163
http://www.wpi.edu/+Library
By
Christine Drew, at 8:37 AM
I created a blog for the Information Literacy SIG at http://arcinformationliteracy.blogspot.com/
Christine
By
Christine Drew, at 5:43 AM
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